CAA Frequently Asked Questions

Free Shipping

Free shipping is free to the 48 Continental United States. Almost all orders are shipped FEDEX ground and take between 3 and 7 days to arrive after shipping date. Shipping can be upgraded to 2 day delivery after the ship date. The ship date and order date are not the same thing. All items are made to order and can take between 3 and 10 days to manufacture.

Lifetime Guarantee

Our lifetime guarantee is just what it says - If you are not happy with how well a product wears we will replace it, no questions asked. You are required to return the worn out item and we will ship a brand new replacement of the same style and color. All you pay is shipping.

Custom Made

All of our products are custom made to order - they fit at least as well as factory oem products and in many cases fit better. Our floor mats are made with or without grommet holes (connectors for factory floor hooks). We have the best color selection in the industry and can custom embroider our Designer, Super Plush and Berber Floor mats.

Have a vintage sports car, an old Mercedes or Jaguar? Check our Coco Mats they are spectacular. For ultimate proctection nothing fits better or holds more liquid than our Hexomat

How do I contact you

Can I order over the phone?

How long does it take to process my order?

What are your Shipping & Handling charges?

Do you guarantee all your merchandise?

Do your products come with a warranty?

What is your return policy?

How do I return a product? Do I need an RMA #?

What is your privacy policy?

What information is needed to place an order?

What forms of payment do you accept?

What type of credit cards do you accept?

When is my credit card charged?

Is your site secure?

Terms of Use and Disclaimer

How do I contact you?
The best way to contact us is our online support form or emal support@customautoaccessories.com . You can also call toll free 1-877-712-4222

Can I order over the phone?
Yes, orders may be placed by phone. Our sales team is ready to assist you with your inquiries about our products. All callers are important to us. Our hours of operation are Monday thru Friday from 8:00am to 6:00pm Eastern Standard Time and our after hours sales team is open Monday thru Friday from 6:00pm to 10:00pm and Saturday and Sunday 10:00am to 4:00pm Eastern Standard Time.
Order By Phone: Toll Free # 877-712-4CAA
Messages left during non-business hours are returned the following business day.

How long does it take to process my order?
All orders placed by 4:00 P.M. (Eastern Time) will be processed the same day. All orders in after business hours, weekends or holidays will be processed the following business day. Please note that delivery time is subject to both the type of product ordered (custom manufactured or in stock accessory) and the ability of our couriers (FedEx and USPS) to fulfill their delivery schedule. Custom Auto Accessories, Inc. is not liable for packages that weren't delivered on time because of mishaps by our couriers.

Time of manufacturing to shipment for Custom Floor Mats will be 3 to 10 days, dependent upon complexity of manufacturing requirements. Time of manufacturing to shipment for Custom Auto Shades and Custom Snow Shades will be 2 to 4 days. Time of manufacturing to shipment for Full Custom Car Covers will be 2 to 3 days.

What are your Shipping & Handling charges?
CAA offers FREE FedEx Ground SHIPPING on all orders anywhere within the continental U.S. We do not offer free ground shipping to Hawaii and Alaska since this method is not provided by our carriers. For faster shipping, please proceed to our shopping cart where you can submit your name and address for an instant shipping quote on 3-day, 2-day and overnight deliveries. Note: You DO NOT have to submit your credit card information or make any commitment before seeing and agreeing to your shipping charges. Note: Corrections made to addresses after shipment will result in a $10 correction fee imposed by our courier.

Do you guarantee all your merchandise?
All items are new as described. If an item you purchased is defective in any way, you may return said item for an immediate replacement.

Do your products and accessories come with a warranty?
Yes! The warranty period of all the items we sell is LIFETIME. This warranty is limited to manufacturer’s defects in workmanship and/or materials.

What is your return policy?
All items come with a total satisfaction guarantee. If for any reason you're not satisfied with your purchase, you may return the item, in new as delivered condition, for an exchange or a refund. There is no restocking fee subtracted from the amount of your refund, however we do not reimburse Shipping and Handling costs incurred by CAA or the customer during processing.

How do I return an item? Do I need a RA#?
Returning an order is simple and easy to do.

Make sure you're sending it back within 30 days from the date of purchase.
Make sure you pack the unit up in its original box with ALL its accessories.
Print and sign a copy of your receipt and on it write brief instructions on what you would like us to do.
Call CAA Toll Free at 1-877-712-4CAA to receive a RA# which you will write on the shipping box.
Send package to: Custom Auto Accessories, c/o Intro-Tech Automotive Inc., 3961 Schaefer Avenue, Chino, CA 91710

What is your privacy policy?
Please click on the following link to review our Privacy Policy.

What information is needed to place an order?

Billing Address (Name, Address, Phone Number, and e-mail)
Shipping Address (Name, Address, Phone Number, and e-mail)
Billing Information (Name on Card, Card Type, Card Number, Expiration Date and VVC)

This information is used ONLY for the purpose of processing your order. Shipping address in order to ship your order, e-mail address to send your receipt and tracking information, billing address to verify the identity of the cardholder, and phone number so that we can call you if there is a problem with your order.

All customer information is encrypted and stored in our database. It is then sent to our server via VeriSign's 128-bit Secure Server Certificate.

What forms of payment do you accept?
For online orders via our shopping cart, we accept all major credit cards and PayPal. We also accept checks and money orders. Please mail all check and money orders to the address below.

Custom Auto Accessories, Inc.
100 Cedar Point
Peachtree City, GA 30269

What type of credit cards do you accept?
We accept VISA, MasterCard, Discover and American Express.

When is my credit card charged?
Once an order is placed and is completed, it is processed, run through an address verification, and then charged. This process allows us to immediately spot unauthorized fraudulent charges.

Is your site secure?
As you proceed with your purchase, rest assured that we're hosted on a secured server and protected by Verisign's 128-Bit secure server certificate. None of our customer information is released and all of our customer information is confidential.

Terms of Use and Disclaimer
Please click on the following link to review our Terms and Conditions.


	All Weather Mats All Weather Waterproof Hexomat Car Floor Mats Protect-A-Mat Clear Floor Mats Spaghetti Auto Mat Floor Mats Rhino EURO Style Floor Mats Solid & Embroidered Mats Custom Berber Floor Mats Custom Designer Car Floor Mats Super Plush Auto Mat Floor Mats Luxury Material Mats Fashion Car Floor Mats Oriental Car Floor Mats Safari Car Floor Mats Special Material Mats Custom Diamond Plate Floor Mats Custom Leather Car Floor Mats Custom Coco Car Floor Mats Custom Sisal Car Floor Mats Windshield Shades Custom Reflector Folding Shades Custom Auto Sun Shades Custom Bubble Sun Shades Custom Winter Snow Shades Car Covers

	RaceChair	Home > FAQ CAA Frequently Asked Questions Free Shipping Free shipping is free to the 48 Continental United States. Almost all orders are shipped FEDEX ground and take between 3 and 7 days to arrive after shipping date. Shipping can be upgraded to 2 day delivery after the ship date. The ship date and order date are not the same thing. All items are made to order and can take between 3 and 10 days to manufacture. Lifetime Guarantee Our lifetime guarantee is just what it says - If you are not happy with how well a product wears we will replace it, no questions asked. You are required to return the worn out item and we will ship a brand new replacement of the same style and color. All you pay is shipping. Custom Made All of our products are custom made to order - they fit at least as well as factory oem products and in many cases fit better. Our floor mats are made with or without grommet holes (connectors for factory floor hooks). We have the best color selection in the industry and can custom embroider our Designer, Super Plush and Berber Floor mats. Have a vintage sports car, an old Mercedes or Jaguar? Check our Coco Mats they are spectacular. For ultimate proctection nothing fits better or holds more liquid than our Hexomat How do I contact you Can I order over the phone? How long does it take to process my order? What are your Shipping & Handling charges? Do you guarantee all your merchandise? Do your products come with a warranty? What is your return policy? How do I return a product? Do I need an RMA #? What is your privacy policy? What information is needed to place an order? What forms of payment do you accept? What type of credit cards do you accept? When is my credit card charged? Is your site secure? Terms of Use and Disclaimer How do I contact you? The best way to contact us is our online support form or emal support@customautoaccessories.com . You can also call toll free 1-877-712-4222 Can I order over the phone? Yes, orders may be placed by phone. Our sales team is ready to assist you with your inquiries about our products. All callers are important to us. Our hours of operation are Monday thru Friday from 8:00am to 6:00pm Eastern Standard Time and our after hours sales team is open Monday thru Friday from 6:00pm to 10:00pm and Saturday and Sunday 10:00am to 4:00pm Eastern Standard Time. Order By Phone: Toll Free # 877-712-4CAA Messages left during non-business hours are returned the following business day. How long does it take to process my order? All orders placed by 4:00 P.M. (Eastern Time) will be processed the same day. All orders in after business hours, weekends or holidays will be processed the following business day. Please note that delivery time is subject to both the type of product ordered (custom manufactured or in stock accessory) and the ability of our couriers (FedEx and USPS) to fulfill their delivery schedule. Custom Auto Accessories, Inc. is not liable for packages that weren't delivered on time because of mishaps by our couriers. Time of manufacturing to shipment for Custom Floor Mats will be 3 to 10 days, dependent upon complexity of manufacturing requirements. Time of manufacturing to shipment for Custom Auto Shades and Custom Snow Shades will be 2 to 4 days. Time of manufacturing to shipment for Full Custom Car Covers will be 2 to 3 days. What are your Shipping & Handling charges? CAA offers FREE FedEx Ground SHIPPING on all orders anywhere within the continental U.S. We do not offer free ground shipping to Hawaii and Alaska since this method is not provided by our carriers. For faster shipping, please proceed to our shopping cart where you can submit your name and address for an instant shipping quote on 3-day, 2-day and overnight deliveries. Note: You DO NOT have to submit your credit card information or make any commitment before seeing and agreeing to your shipping charges. Note: Corrections made to addresses after shipment will result in a $10 correction fee imposed by our courier. Do you guarantee all your merchandise? All items are new as described. If an item you purchased is defective in any way, you may return said item for an immediate replacement. Do your products and accessories come with a warranty? Yes! The warranty period of all the items we sell is LIFETIME. This warranty is limited to manufacturer’s defects in workmanship and/or materials. What is your return policy? All items come with a total satisfaction guarantee. If for any reason you're not satisfied with your purchase, you may return the item, in new as delivered condition, for an exchange or a refund. There is no restocking fee subtracted from the amount of your refund, however we do not reimburse Shipping and Handling costs incurred by CAA or the customer during processing. How do I return an item? Do I need a RA#? Returning an order is simple and easy to do. Make sure you're sending it back within 30 days from the date of purchase. Make sure you pack the unit up in its original box with ALL its accessories. Print and sign a copy of your receipt and on it write brief instructions on what you would like us to do. Call CAA Toll Free at 1-877-712-4CAA to receive a RA# which you will write on the shipping box. Send package to: Custom Auto Accessories, c/o Intro-Tech Automotive Inc., 3961 Schaefer Avenue, Chino, CA 91710 What is your privacy policy? Please click on the following link to review our Privacy Policy. What information is needed to place an order? Billing Address (Name, Address, Phone Number, and e-mail) Shipping Address (Name, Address, Phone Number, and e-mail) Billing Information (Name on Card, Card Type, Card Number, Expiration Date and VVC) This information is used ONLY for the purpose of processing your order. Shipping address in order to ship your order, e-mail address to send your receipt and tracking information, billing address to verify the identity of the cardholder, and phone number so that we can call you if there is a problem with your order. All customer information is encrypted and stored in our database. It is then sent to our server via VeriSign's 128-bit Secure Server Certificate. What forms of payment do you accept? For online orders via our shopping cart, we accept all major credit cards and PayPal. We also accept checks and money orders. Please mail all check and money orders to the address below. Custom Auto Accessories, Inc. 100 Cedar Point Peachtree City, GA 30269 What type of credit cards do you accept? We accept VISA, MasterCard, Discover and American Express. When is my credit card charged? Once an order is placed and is completed, it is processed, run through an address verification, and then charged. This process allows us to immediately spot unauthorized fraudulent charges. Is your site secure? As you proceed with your purchase, rest assured that we're hosted on a secured server and protected by Verisign's 128-Bit secure server certificate. None of our customer information is released and all of our customer information is confidential. Terms of Use and Disclaimer Please click on the following link to review our Terms and Conditions.